Since they used each other’s devices and payment methods several times, we had to reject the complaint. The player from Austria had deposited money using her husband’s phone bill and won 600 euros. However, after attempting owo withdraw the winnings, the casino had closed her account, alleging third-party involvement. Despite her providing documentation and credit card verification, the issue persisted. We clarified that according owo the casino’s rules and our Fair Gambling Codex, players should have only used payment methods registered in their own name. As the player acknowledged that the phone bill państwa in her husband’s name, we considered the casino’s actions as justified and rejected the complaint.
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We had also provided him with an article jest to read about Payout ratio (RTP). The player decided jest to stop playing at the casino and we, therefore, rejected the complaint as per his request. We had also offered him the option owo share his experience with other users pan our website. HellSpin supports a range of payment services, all widely recognised and known for their reliability. This diversity benefits players, ensuring everyone can easily find a suitable option for their needs.
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However, the casino initially failed jest to respond, which led jest to the complaint being marked as ‘unresolved’. Later, the casino reopened the complaint, stating that they had processed the player’s withdrawal. Unfortunately, without confirmation from the player about having received her winnings, we had jest to reject the complaint. Despite providing various proofs of payment, including receipts and screenshots, the withdrawal request remained denied, leading to frustration with the process. The Complaints Team extended the response time for the player to provide necessary information, but ultimately, due to a lack of response, the complaint was rejected. At HellSpin Australia, there’s something owo suit every Aussie player’s taste.
- The player from Australia noted that the casino hadn’t paid out his winnings due to a first deposit nadprogram being mistakenly activated, despite him personally turning it off.
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HellSpin Casino boasts an impressive selection of games, ensuring there’s something for every Canadian player’s taste. From classic table games like blackjack, roulette, and poker to a vast collection of slots, HellSpin guarantees endless entertainment. Expect a generous welcome bonus package, including deposit matches and free spins.